Contact Winbay Casino

How can you reach us?

Live chat and email are the two support channels. Open live chat from any page, or write to [email protected]. Support is available 24/7, and our support team is multilingual. Use whichever channel suits your question.

What can support help with?

• Updating account details or closing your account
• Providing documents for verification
• Questions about deposits and withdrawals
• A withdrawal that was cancelled or delayed
• Bonus terms or a bonus that was not credited
• A break from play or self-exclusion
• Access, correction, deletion and other privacy requests

Include enough account information for the team to identify the issue, but keep your login and password private.

How do you make a formal complaint?

Begin with Customer Support through live chat or [email protected]. If the initial response does not resolve the issue, send a detailed written complaint to [email protected] from the email address registered to your account. The responsible department will review it, and we will provide the outcome within 10 days of receiving the complaint, though an unusually complex case may take longer.