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Winbay Casino Terms

How do deposits and refunds work?

We set the minimum and maximum amounts you may deposit. Any card or other payment method you use must belong to you and must not be stolen or reported lost.

Deposits are generally not refundable. An exception is possible, for example after a technical fault or a problem with a payment instrument. You must ask support within 24 hours of the transaction. No refund can be made after the deposit, or a bonus linked to it, has been used to place a bet. Before calculating an approved refund, we deduct bonuses and winnings from your balance.

Your Winbay Casino balance is not a bank balance and earns no interest. If you do not log in for 180 days, we may treat the account as inactive and charge a monthly administration fee of 10 CAD. When the balance is below 10 CAD, we take the full remaining amount. No further fee applies once the balance reaches zero.

How do withdrawals work?

Where possible, a withdrawal goes back through the method used for your deposit. We cannot guarantee your preferred method and may use another payment system. Before withdrawal, deposited funds must be wagered at least 1x. If your bets total less than the deposit, all winnings can be cancelled and we may keep a 10% commission on the last deposit, with 0.75 CAD as the minimum charge. The commission is 15% when the account was funded by bank card or bank transfer.

We may decline a request when your wagering in the same calendar month is below 30 CAD. You may have no more than 3 withdrawals pending at once. The financial department works through requests on business days after all account, identity, balance, source-of-funds and compliance checks are complete.

Your activity during the previous 90 calendar days sets your VIP level and therefore your daily and monthly limits:

Which bonus rules apply?

You can receive each bonus offer once per person, and the same limit applies to a family, a household address, a phone number, a personal or shared computer and a personal or shared internet protocol address. A promotion may have its own conditions. If they conflict with these terms, the specific promotion conditions prevail.

Real money is wagered before your bonus balance. Casino bonus wagering must be completed within 10 days and sports bonus wagering within 30 days. After the applicable period, the bonus and winnings from it are voided. If you request a withdrawal before completing the requirement, the bonus balance and all winnings from it are voided.

Unless a promotion says otherwise, a no-deposit casino bonus must be wagered 40x and no more than 5x the bonus may be withdrawn. A deposit casino bonus requires 35x the deposit plus bonus, and no more than 10x the bonus may be withdrawn. Winnings from no-deposit free spins are capped at 120 CAD and carry a 40x wagering requirement.

Games do not all contribute equally. Standard eligible games may count in full, while live games, video poker and some special games count only in part. Table and card games and excluded games do not contribute, and some game categories cannot be played with bonus funds.

Promotion abuse includes a single bet above 150 CAD before wagering is complete, minimum-risk play, moving from low-contribution play to high-contribution play after a large win, switching from high-risk to low-risk bets after a large win, two-tier betting, delaying a round or feature to preserve value, or exploiting software, a bug or a failure. If abuse, fraud or manipulation occurs, we may void all affected promotions, void and confiscate the winnings, and bar future promotion participation.

How do Coins and challenges work?

Registered players can collect Coins through casino wagering, deposits, top places in in-house tournaments, weekly challenges and one-time challenges. Weekly challenges have separate Sports and Casino sections, and you may complete either or both. A challenge is complete only after its stated conditions are met. One-time challenges can be completed in any order, and their Coins are added automatically.

What can you get in the Shop?

Coins may be exchanged for bonus money, bonus spins or free bets. Shop bonus money works only in Casino. It must be wagered 40x within 10 days, and no more than 5x the original bonus can be released.

Shop bonus spins must be activated in your profile and played within 7 days of purchase. Their winnings become bonus funds that must be wagered 40x within 10 days. No more than 75 CAD can be released, and any excess is voided.

A Shop free bet works only in Sports and must be activated within 24 hours. You must stake its full value once. The initial free-bet stake is deducted from the return, and the winnings must be rolled over at least 3x at odds of at least 2.10 per selection within 30 days before you request a withdrawal.

Who may open an account?

You must be at least 18 and have reached the legal gambling age where you are. You are responsible for checking that online gambling is legal where you live before registering and whenever you play.

Only one account is allowed per person, household or address, phone number or email address and internet protocol address. Duplicate accounts are closed without reopening. Actions taken through them are void, promotions will be cancelled and winnings are voided. Processed withdrawals may be reversed and owed back to us.

Register in your own correct name and keep your details current. Keep your login and password private. Never sell, transfer, buy or acquire an account, and do not use another person's credentials.

We may request ID, proof of address, proof that you own a payment method, transaction records or information about your source of funds. You must supply requested documents within 30 days. Until then, payments can be withheld and the account suspended. If you miss the deadline, the account may be closed. We may also carry out additional checks through third-party identity, credit-reference and fraud-prevention providers.

You may ask to close your account by email only. Closure is available when the balance is zero and no withdrawal is pending. If you ask to close it with funds or a pending withdrawal, the funds will be voided.

What happens after a sports bet is confirmed?

Check every selection before confirming because a confirmed bet cannot be cancelled or changed. Cash Out may be offered, but acceptance is not guaranteed and it is unavailable for free bets. Bets are accepted up to the advertised start time and settled using decimal odds. Bet Builder may combine selections from one event, while maximum stakes vary by sport and the circumstances that apply to the bet.

Which result counts?

If the result shown on your screen differs from the game server result, the game server result prevails. NetEnt games and a few individual slots are not available in Canada.

How can you make a complaint?

Start with support at [email protected]. If the first response does not resolve the issue, send a detailed written complaint to [email protected] from your registered email address with your username, full name, relevant dates and times, and a clear explanation. We provide the outcome within 10 days of receiving the complaint, though a complex case may take longer.

The English version of these terms prevails over any translation.

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